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PT24863
Training Summary
The ITIL® best practice provides proven guidance to support organizations on their digital transformation journey. ITIL® 4 is the next iteration that incorporates all the best from previous versions and expands on this body of knowledge, by providing a practical and flexible approach to support organizations with a focus on delivering customer outcomes and value through IT-enabled services.
ITIL® 4 provides an end-to-end operating model for the delivery and operation of tech-enabled products and services. It enables IT teams to continue to play a crucial role in wider business strategy and integrates concepts from other industry best practices such as Lean, Agile and DevOps. This is a full training package that includes the knowledge transfer as well as the associated certification exam.
The advanced-level ITIL® 4 Managing Professional courses have been developed for IT practitioners working within technology and digital teams across organizations. To obtain the ITIL® 4 Managing Professional designation, the candidate needs to complete all courses in the ITIL® 4 Managing Professional stream:
- ITIL® 4 Specialist: Create, Deliver and Support
- ITIL® 4 Specialist: Drive Stakeholder Value
- ITIL® 4 Specialist: High Velocity IT
- ITIL® 4 Strategist: Direct Plan and Improve
- The practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction
- The scope and activities relevant to Direct and Plan
- The role of governance, risk and compliance and how to integrate the principles and methods into the service value system
- Using the key principles and methods of Organizational Change Management to direct, plan and improve
- Plan
- Improve
Prerequisites
• The candidate must have passed the ITIL® 4 Foundation examination OR the ITIL® 4 Managing Professional Transition examination.
• Attendance in an accredited training course for this module and successful completion of the certificate exam.
Duration
3 Days/Lecture & Lab
Audience
The target audience for this course includes:
- Managers of all levels involved in shaping direction and strategy or developing a continually improving team
- Individuals continuing their journey in service management
- ITSM managers, directors and process owners/managers
- ITSM practitioners managing the operation of IT-enabled & digital products and services
- Existing ITIL ® qualification holders wishing to develop their knowledge
Course Topics
- Understand the key concepts of Direct, Plan & Improve and their relationship to directing, planning & improving
- Understand how to set the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning
- Understand the role of GRC and know how to integrate the principles and methods into the service value system
- Understand how to use the key principles and methods of continual improvement for all improvement initiatives
- Understand / know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
- Understand / know how to use the key principles and methods of measurement and reporting in direction, planning and improvement, by knowing how define indicators and metrics to support objectives
- Understand / know how to direct, plan and improve value streams and practices