Loading Course Schedule...
PT25552
Training Summary
Enable Contact Center support teams to access reporting solutions for end-to-end reporting in a CCE deployment.
Prerequisites
The knowledge and skills that students are expected to have before attending this course are:
- Basic knowledge of computer networking components – Windows A/D, SQL Server and components (servers, routers, switch) is helpful but not required
- Understanding of Cisco Packaged Contact Center Enterprise components and call flows
- Experience administering Cisco Packaged Contact Center Enterprise
- Advanced Packaged Contact Center Enterprise administration experience
- Cisco CCEF Course
- Cisco CCEA Course
- Cisco CCEAA Course
- Cisco CCNA Course
- Cisco CLFNDU Course
Duration
2 Days/Lecture & Lab
Audience
This course is designed for Sales Engineers, Deployment Engineers, Project Managers, and Account Managers.
Course Topics
- Cisco Unified Intelligence Center Foundations
- Cisco Unified Intelligence Center Administration and Operations Console
- Cisco Unified Intelligence Center Attributes
- Cisco Unified Intelligence Center Custom Reports and Views