Troubleshooting Cisco Unified Communications v8.0 TVOICE

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Troubleshooting Cisco Unified Communications (TVOICE) v8.0 is a 5-day course that prepares network professionals with the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Unified Communications Manager.

5 Days/Lecture & Lab

-Network administrators and network engineers-Systems engineers-CCNP Voice candidates

  • Introduction to Troubleshooting Cisco Unified Communications Solutions
  • Cisco Unified Communications Manager Troubleshooting
  • Troubleshooting Call Setup Issues
  • SAF and CCD Issues
  • Troubleshooting Cisco Unified Communications Manager Features and Application Issues
  • Voice Quality and Media Resources Issues

-Working knowledge of converged voice and data networks-Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways-Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in single-site and multisite environments-Recommended Cisco prerequisite training: ICND 1 & ICND 2 or CCNA Bootcamp; ICOMM; CVOICE; CIPT 1; and CIPT 2

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