Loading Course Schedule...
PT3678
Training Summary
This course provides students with the knowledge and skills to identify and resolve common Microsoft Exchange Server issues.
Prerequisites
Students should have one or more years of messaging and network experience supporting Exchange Server.
Duration
3 Day/Lecture & Lab
Audience
This class is intended for the Systems Engineer already skilled in Exchange Server 2003 support tasks.
Course Topics
- Apply knowledge of a troubleshooting methodology to identify and resolve a problem
- Identify and resolve network connectivity problems and problems arising from host resolution protocols
- Identify and resolve problems with public folders and mailboxes
- Identifying and resolve front-end server and back-end server issues that cause problems with Outlook Web access
- Identify and resolve problems with Internet protocol virtual servers such as SMTP, IMAP , and POP
- Identify and resolve connectivity problems between servers and running Exchange Server 2003, between Exchange Server 2003 and other messaging systems, and problems with relay configurations
- Identify and resolve connectivity problems between servers running Exchange server 2003, between Exchange Server 2003 and other messaging systems, and problems with relay configurations
- Identify and resolve problems with bandwidth, services, database corruption, service failures, disk space, and other server performance problems
- Identify and resolve encryption and digital signature issues and problems caused by viruses
- Identify and resolve problems related to migrating from Exchange Server 5.5 to Exchange Server 2003
- Apply knowledge of troubleshooting methodology to create a troubleshooting strategy and identify the appropriate tools, processes, and procedures for each step of the strategy.
- Introduction to Troubleshooting Exchange Server 2003
- Network Connectivity Public Folders and Mailboxes
- Outlook Web Access and Outlook Mobile Access
- Client Connectivity
- Server Connectivity
- Server Performance
- Security Issues
- Migration to Exchange 2003
- Exchange Server 2003 Organization