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The ability to effectively influence others to the end of managing expectations and outcomes, and finding collaborative ways for a project to move forward can mean the difference between project failure and success. Influencing others and managing expectations requires in-depth understanding of our own goals and objectives together with the ability to recognize the needs and objectives of others with the goal of finding ways to collaboratively get the needs of all parties met. This course teaches participants how to approach handling difficult people and managing difficult situations through emotional intelligence, reframing the situation and related expectations, and engaging others with the goal of achieving a win/win interests based outcome. During the course participants also have the opportunity to discuss specific situations they face regularly so as to develop confidence in their ability to handle difficult situations and people. Participants build self-confidence in their skills and ability to effectively influence others, and gain understanding into the dynamics of influence. Furthermore, participants who have completed this course and likely to transfer their learning to others by teaching/helping/guiding colleagues to be more effective in influencing others. Note: This version of the Influencing Others course does not include an additional DiSC behavioural self-assessment, however it leverages any previous personality assessments i.e. DiSC that may have been completed by participants.
There are no prerequisites for this course.
2 Days/Lecture & Lab
This course is designed for those wanting to learn how to effectively influence others to the end of managing expectations and outcomes.
- Introduction to the Course
- The Four Pillars Influence
- Seven Sources of Influence Power
- Ten Influencing Tactics
- Influence and Emotional Intelligence
- Influence and Change