VeriSM Foundation Certificate Program

PT25024
Summary
VeriSM is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes. It describes how an organization can define its service management principles and then use organizational capabilities, emerging technologies and a combination of management practices to deliver value.
Prerequisites
  • To receive certification, the candidate must successfully pass the VeriSM Foundation exam:
  • 40 multiple choice questions, 60 minutes, passing mark is a minimum of 65% (26 out of 40), no open book or notes allowed
  • Exam is available in English; web-based exam voucher will be provided to student
  • Approx. 40 hours study effort (the average time to prepare for the exam that includes reading the literature, trying the sample exam and attending the training session).
Duration
2 Days/Lecture & Lab
Audience
The target group consists of all professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services. VeriSM Foundation is useful both for professionals at the very start of their service management career and for experienced professionals who need access to a simple service management approach.
Topics
  • The Service Organization
  • Service culture
  • People and organizational structure
:; The VeriSM model
  • Progressive practices
  • Getting started

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